We collect personal data explicitly provided to us when volunteers interact with our volunteer portal, including when registering for a volunteer account or signing up for scheduling slots on our platform:
Account Credentials: names, usernames, email addresses, and encrypted passwords.
Contact Information: mobile phone numbers.
User Preferences: communication options, consent logs, and volunteer schedule histories.
2. How We Use Your Data
We utilize your information strictly to maintain operational logistics, protect our community network systems, and streamline local coordination:
To authenticate user accounts and manage internal volunteer dashboards.
To coordinate schedule capacities and send automated transactional updates (such as pending approvals, confirmations, cancellations, or rejections).
To match your explicitly stated communication preferences.
3. SMS and Mobile Communication Protection
We value your communication privacy. If you opt-in to receive mobile text reminders regarding scheduling tracks or volunteer assignments:
Mobile phone numbers collected for text notification channels are kept strictly internal.
We do not sell, rent, share, or lease our volunteer telephone lists to third-party entities or marketing aggregators for promotional purposes.
You retain full control over your preferences and can revoke text consent at any time by updating your preference in your user account dashboard or by replying STOP to any message.
4. Third-Party Data Handshakes & Integrations
We connect our database with verified third-party cloud services to process scheduling automation and ensure delivery success:
Twilio API Gateway: used securely to transmit text alerts to consented mobile devices.
Google Cloud Workspace / Calendar API: used to synchronize shift parameters across team tracking sheets smoothly.
Host Mail Servers (SMTP): used to route encrypted transaction emails and confirmation receipts securely.
5. Cookies and Security Controls
Our website uses standard session cookies to keep you safely logged into your volunteer dashboard, remember security states, and prevent spam. Additionally, we deploy Google reCAPTCHA on our login and signup configurations to shield our tables from malicious automated scripts or bot spam.
6. Your Rights and Data Control
You retain full administrative control over your information at all times:
You can review, update, or edit your phone numbers and communication selection settings at any time by logging directly into your personal user account dashboard.
If you wish to have your volunteer account or historical registration logs permanently deleted from our database files, you can submit an explicit request here.
